Groove on Up

Social Media Content and Timing

Alex McCann
Written by Alex McCann

To talk about content we have to talk about context

Where does your brand / business fit into the context of your customer’s life?

And the reality is cold and harsh for many business owners trying to promote themselves on Social Media

The reality is, however exciting, interesting, ground breaking your latest update is – it will always play second fiddle to a friend’s baby photos, holiday photos, funny meme or latest breaking news

Now that isn’t game over – it just means you need to make your content MORE Exciting, MORE interesting, MORE Ground breaking so that it stands the best chance of success

 

  1. Know Your Customers Inside Out

It’s not music – but if you’ve ever seen the Travelodge “Travelodgical” adverts (youtube search it if not) you’ll witness Customer Profiling at its most obvious

Bands are the same – there’s a defined profile of fans from Radiohead to Bieber, from Clapton to the latest X Factor winner. There’s certain things you’d expect those acts to talk about and there’s certain things you’d expect them never to talk about based on perception of them and what their fans are interested in.

At the most extreme it’s well known the band Keane hired brand consultants before releasing a record. The Guardian were quoted as “Moving Brands went on to shape Keane’s identity, coming up with evekeen-coverrything from characteristics the band were supposed to embody (youth, innocence, passion, beauty and expansiveness among them), to their logos, promotional material, postcards and even a special shade of the green for use on their record sleeves”

 

Now that’s profiling and marketing at it’s extreme – but your business has a customer profile(s)

So, take the following steps:

  1. Define your customer types – is there just one type or more than one type of customer
  2. Write down everything about them you can think of their demographics (age / gender / musical interests)
  3. Back up the gut feeling by looking at your Facebook Insights > People
  4. Write all of this down in clear concise bullet points

From now on everything you post on Social Media should appeal to one of these customer types

 

  1. Think Of Themes

Now you know your customers – think of themes that you can run on a regular basis

People like the familiar and sense of what to expect

Most people’s brains are still wired into programmic and routine so think of weekly / daily themes that you could run

* Music Monday

* Top Tip Tuesday

* Wednesday Wisdom

* Thursday Thoughts

* Friday Feeling

These are all fairly standard themes that trend on Twitter regularly, but you can come up with your own

 

  1. Think Visually – Photos and Videos

In 2017 text-only updates will not stand out

It’s been moving that way for several years now, but everything is visual

It’s why Instagram, Snapchat and live video have become more popular

Visual is easy to consume, but it’s harder to produce on a regular basis of a high enough quality

Here are a few apps that I use to make better images

* Text On Photos – Word Swag / Typorama

* Gifs – GifMe

* Meme’s – Mematic

* Animated Text – Legend

In terms of video – the number 1 way to get noticed is Facebook Live videos as Facebook are prioritising them and they have notification built in to all people that follow your page

 

Examples of Facebook Live videos you can do are

* Q&A

* How To Guide

* Interviews

* Behind The Scenes

* Live Gigs (Be careful of copyright though – so get permission)

 

  1. Draft and Redraft

On all of the apps above (apart from Live Video) make perfection your number 1 goal

All of the apps are fantastic, but it’s easy to fall into the trap of leaving social media content to the last minute and posting the 1st draft you come up with

Plan all your content ahead – produce the content and sit on it for a few days – then look at it with fresh eyes a few days later

Make sure everything makes the grade on quality control as a great idea executed badly won’t perform well on Social

 

  1. Distribute at The Right Time

Timing is everything on Social Media

Did you know for instance the prime life span of a tweet is only 18 minutes? I.e 18 minutes after it’s posted it is unlikely to received replies, retweets, likes

Did you know that 8-10pm in the evening on Facebook is when most people are online? It’s also means that more people are posting at that time so it’s noisier

Timing is where you have to get a bit geeky and a bit analytical and look at these 2 places

  • * Facebook – Insights > Posts – you’ll see a whale like graph which will show you when your fans are online
  • * Twitter – Avatar top right > Analytics > Tweets > Top Tweets – look at what time your most popular posts were postedfans-online-facebooktop-tweets-page

 

 

 

 

 

 

 

 

AND LAST BUT NOT LEAST – ALWAYS ASK THESE QUESTIONS

Go through each of the 5 steps above and keep asking

* Does this appeal to my customers?

* Are these themes still relevant / working?

* What content is working best?

* Is this the best content I can produce?

* Are these still the best times to post?

If you keeping asking yourself these questions and improving – the impact of your social media posts will make the right impact on sales

About the author

Alex McCann

Alex McCann

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